PRIVACY POLICY
Liberty Laundry Co., LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our laundry pickup and delivery services, website (www.libertylaundryco.com), or otherwise interact with us.

INFORMATION WE COLLECT

We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and physical address for pickup and delivery.
- Order Details: Service preferences, special instructions, and transaction history.
- Payment Information: Credit card details and billing address (processed securely via our third-party payment providers).
- Communications: Content of messages sent to us via email, text, or contact forms.

HOW WE COLLECT INFORMATION

We collect information through:

- Direct input when you register for an account or book a service.
- Automated technologies like cookies and website analytics.
- Third-party booking platforms or payment processors integrated with our site.

HOW WE USE INFORMATION

We use collected information to:
- Provide and manage pickup, cleaning, and delivery services.
- Process payments and prevent fraud.
- Send service-related updates (e.g., order status via text or email).
- Improve our website performance and customer experience.
- Respond to inquiries and provide customer support.

INFORMATION SHARED WITH CONTRACTORS

We may share your name, address, and special instructions with independent contractors or delivery personnel solely for the purpose of completing your order (e.g., picking up or dropping off laundry).

INFORMATION SHARED WITH SERVICE PROVIDERS

We employ third-party companies to facilitate our services, such as payment processors (e.g., Stripe/Square), web hosting providers, and booking software partners. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose it.

LEGAL AND SAFETY DISCLOSURES

We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights/property, or ensure the safety of our customers and the public.

SALE OF PERSONAL INFORMATION

Liberty Laundry Co. does not sell your personal information to third parties for marketing or any other commercial purpose.

COOKIES AND WEBSITE TECHNOLOGY

Our website uses cookies and similar tracking technologies to analyze traffic and remember your preferences. You can adjust your browser settings to refuse cookies, though some parts of the site may not function correctly as a result.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

DATA SECURITY

We implement commercially reasonable technical and organizational measures to protect your data. However, please note that no method of transmission over the internet is 100% secure.

CUSTOMER PRIVACY REQUESTS

You have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact us at the email provided below.

MARKETING COMMUNICATIONS

If you opt-in, we may send periodic promotional emails or texts. You can opt-out at any time by following the "unsubscribe" link or replying "STOP" to messages.

CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

THIRD-PARTY LINKS

Our website may contain links to external sites (e.g., laundry software platforms). We are not responsible for the privacy practices of those third parties.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Revised" date.

CONTACT US

If you have questions about this Privacy Policy, please contact us at:
Liberty Laundry Co., LLC
Email: support@libertylaundryco.com
Website: www.libertylaundryco.com