Service Policies & Terms

Effective August 17, 2026

LIBERTY LAUNDRY CO., LLC
SERVICE POLICIES & TERMS
Effective Date: August 17, 2026
By scheduling a pickup or using Liberty Laundry Co., LLC’s services, the customer acknowledges and agrees to these Service Policies & Terms.

SERVICES
Liberty Laundry Co. provides residential laundry pickup, washing, drying, folding, packaging, and return-delivery services within its available service areas. Service availability may depend on location, contractor capacity, scheduling availability, order size, and safety conditions.

PRICING AND MINIMUM ORDER
Standard wash-and-fold service is $2.15 per pound, plus applicable sales tax.
A $30 minimum service charge applies to orders weighing less than approximately 13.95 pounds.
Optional services and special-handling requests may involve additional charges. Current prices will be displayed on the customer’s invoice.

PICKUP AND ACCESS
Customers must have their laundry bagged, ready, and safely accessible at the confirmed pickup time.
Customers are responsible for providing accurate addresses, gate codes, access instructions, contact information, and pickup directions.
A $30 en-route/inaccessible pickup fee may be charged when the contractor has begun traveling to the confirmed pickup location and:
• The laundry is unavailable or cannot be located.
• The contractor cannot safely access the laundry.
• The customer provided inaccurate or incomplete access information.
• The customer does not respond within a reasonable period.
• Conditions at the location create a safety concern.
Customers may cancel without this fee before the contractor begins traveling to the pickup location.

WEIGHT VERIFICATION AND PAYMENT
Laundry will be weighed after pickup. Liberty Laundry Co. may photograph the laundry, packaging, scale reading, pickup location, and completed order for verification and quality-control purposes.
Processing may begin after the laundry is weighed. The customer will receive a Square invoice based on the verified weight, applicable minimum charge, selected add-ons, sales tax, and other authorized charges.
Payment must be completed before the laundry is returned. Liberty Laundry Co. may hold completed laundry until payment is received.

TURNAROUND TIME
The standard turnaround time is up to 48 hours after pickup.
Turnaround estimates are not guaranteed. Larger orders, unsafe or prohibited items, equipment problems, severe weather, customer delays, access problems, power or water interruptions, and other circumstances outside Liberty Laundry Co.’s reasonable control may require additional time.
Liberty Laundry Co. does not currently offer guaranteed expedited service.

CUSTOMER INSTRUCTIONS
Customers must disclose known stains, delicate materials, specialty-care requirements, allergies, product sensitivities, and items requiring special handling before processing.
Liberty Laundry Co. and its contractors may rely on the instructions supplied by the customer. Items without readable care labels may be processed using reasonable standard laundry practices.
Stain-treatment services do not guarantee complete stain removal. Treatment may be declined when it could damage the fabric, color, trim, or item.

LAUNDRY PRODUCTS
Approved laundry products may include Buff City Soap regular powdered laundry soap in the following options:
• Commando
• Magnolia & Coconut
• Fresh Cotton
• Unscented/hypoallergenic
Customers are responsible for selecting their preferred option. Although reasonable precautions are taken, Liberty Laundry Co. cannot guarantee an environment completely free of fragrance, allergens, pet hair, or residue from products previously used in contractor-owned equipment.
Customers with serious allergies or sensitivities should disclose them before scheduling service.

PROHIBITED OR HAZARDOUS ITEMS
Customers must not submit items containing or contaminated with:
• Human or animal waste
• Blood or other potentially infectious material
• Pesticides, fuels, oils, solvents, or flammable substances
• Needles, sharp objects, weapons, ammunition, or illegal substances
• Active pests, including bedbugs, fleas, or lice
• Excessive mold or other hazardous contamination
• Items prohibited by law
• Any substance that could damage equipment or endanger a contractor
Liberty Laundry Co. may refuse, isolate, return, or safely dispose of hazardous items when reasonably necessary. Additional costs caused by undisclosed hazardous materials may be charged to the customer where permitted.

ITEM PREPARATION
Customers should empty all pockets and remove valuables, cash, jewelry, electronics, pens, cosmetics, medications, sharp objects, and other personal property before pickup.
Liberty Laundry Co. is not responsible for pocket contents or for damage caused by undisclosed objects left inside the laundry.
Customers should not submit irreplaceable, sentimental, exceptionally valuable, or dry-clean-only items through ordinary wash-and-fold service.

SERVICE CONCERNS AND CLAIMS
Missing, damaged, or incorrectly processed items must be reported within 24 hours after delivery by emailing support@libertylaundryco.com.
The report should include:
• Customer name and order number
• Description of the affected item
• Explanation of the concern
• Photographs of the item and packaging
• Purchase receipt or other evidence of age and value, when available
Liberty Laundry Co. will review available photographs, recorded weights, customer instructions, contractor documentation, care labels, receipts, and other relevant facts.
When appropriate, Liberty Laundry Co. may offer a rewash or service credit before providing a cash refund.

LOSS OR DAMAGE
Ordinary wear, color loss, shrinkage, weakened fabric, missing buttons, damaged zippers, preexisting defects, unreadable care labels, and manufacturer defects may not be apparent before processing.
Any compensation approved for a verified lost or damaged item will generally be based on its reasonable fair depreciated value, considering its age, condition, purchase price, expected useful life, and available documentation—not the cost of purchasing a brand-new replacement.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

REFUNDS AND CHARGEBACKS
Refunds are evaluated using documented facts and are not automatic.
Approved refunds will ordinarily be returned through the original payment method. Processing times may depend on Square, the customer’s financial institution, and the original payment method.
Customers should contact Liberty Laundry Co. and allow a reasonable opportunity to investigate and resolve a concern before initiating a payment dispute or chargeback.

DELIVERY
Customers must provide a safe and accessible delivery location. Once an order is delivered according to the customer’s instructions, responsibility for the order transfers back to the customer.
Customers should promptly bring delivered laundry indoors. Liberty Laundry Co. is not responsible for loss or damage caused after delivery by weather, animals, theft, unauthorized persons, or other conditions outside its control.

CUSTOMER COMMUNICATIONS
Customers authorize Liberty Laundry Co. to contact them by email, telephone, or text message regarding scheduling, access, order status, invoices, payment, delivery, claims, and other service-related matters.

CHANGES TO THESE POLICIES
Liberty Laundry Co. may update these policies as its services and operating requirements change. The version in effect when the customer schedules an order will apply to that order unless otherwise required by law.

GOVERNING LAW
These terms are governed by Texas law. The parties should first attempt to resolve disputes through good-faith communication. Unresolved disputes may be handled in an appropriate Texas court with jurisdiction.

CONTACT
Liberty Laundry Co., LLC
San Angelo, Texas
support@libertylaundryco.com
www.libertylaundryco.com